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<h2> Questions or need advice?</h2>

Questions or need advice?

Contact us by phone, email or live chat!

Useful information

To order

Ordering is very easy by placing an item in your shopping cart and then clicking on the “Checkout” button. You do not need to create an account. If you create an account, you can order more quickly for your next purchase. Enter the shipping and payment details and choose a payment method. After checking the order and reading the general terms and conditions, the order can be placed. You will then receive an order confirmation by e-mail. You will also be notified as soon as the order is shipped.

Payment, Prices & Offers

Payment is very easy and safe via iDeal, PayPal, afterwards via Afterpay and with Credit Card (VISA/MasterCard). It is also possible to choose prepayment, the order will then be shipped after receipt of your payment. The prices stated on the website are subject to change and exclude VAT and shipping costs. When it comes to offers, sell out = sell out.


If the item is in stock and payment is made via iDEAL, PayPal or Credit Card, orders placed before 9:30 PM on working days will be delivered the next working day. If payment is made in advance, the order will be shipped as soon as we have received payment. If one of the items in an order is not in stock, the order will only be shipped when the entire order is complete. We use PostNL parcel service for delivery. The shipment can be followed via track & trace and will be offered at least twice if no one is at home.

Returns / Right of withdrawal

You can return your ordered items within 14 days without giving a reason to the address below, always mention your order number when returning. If possible, please in the original packaging. The item must be in as original a condition as possible and undamaged. In most cases, the amount will be refunded within 10 days (maximum 30 days) including shipping costs, the shipping costs for returning will not be reimbursed. Business customers can only use the right of return after consultation.

Account Information

Under “ My account ” the account details can be adjusted, addresses can be created and an overview of orders can be requested.

View orders

An overview of all (current) orders can be found in “ My account ”, where the status of the order can be requested and an invoice can be printed if necessary. It is also possible to place the order again for repeat purchases.


The items are made and shipped with the best care. If something breaks within the warranty period, you can return the item and we will take care of replacement/repair. Do not just return an item, but first contact us via the contact form on this page . You will then receive an RMA form with a unique RMA number.


It is of course annoying if you have a complaint about the service you experienced.
However, we kindly ask you to forward your complaint to the customer contact department by e-mail.
This can be done by e-mail, regular mail and/or telephone.

Our employees from the customer contact department will review the complaint
and try to resolve the complaint to everyone's satisfaction.

Our data:
Email: sales@bintra.nl
By telephone: 085-4885911
Post: Bintra, Hamerstraat 8, 7556 MZ Hengelo

After receiving your complaint, you will receive a confirmation from us.
We will respond to your complaint within 14 days of receipt, if it requires more time, we will inform you.

If you do not appreciate this, you can always contact the mediation department of the Webshop Keurmerk Foundation, of which we are affiliated. If for any reason the mediation attempt does not lead to a satisfactory solution, you can submit your dispute to the Disputes Committee (SGC).


We respect the privacy of all users of our site and ensure that the personal information you provide is treated confidentially. We use your information to process orders as quickly and easily as possible. For the rest, we will only use this data with your permission. We will not sell your personal information to third parties and will only make it available to third parties involved in processing your order.

Terms and Conditions

In the general terms and conditions you can read everything about the conditions associated with delivery, payment and warranty.


We have drawn up a disclaimer for the content of this site as well as the content of other expressions of our site.

Company details

We have drawn up a disclaimer for the content of this site as well as the content of other expressions of our site. Company details We are part of:

Bintra bv
Hamerstraat 8
7556 MZ Hengelo

VAT: NL1377.81.027.B01
Chamber of Commerce: 82399077
Bank: NL20ABNA0472006274 ABN AMRO

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